AiroDental Platform

The Count

No practice closes the day on a feeling; the day sheet is set against the deposit. A software trial deserves the same habit. This post shows how to keep two columns, the task done in the tool and the task done the old way, who keeps them, and what to do when the count and the mood disagree.

October 16, 2026 · 6 min read

The Thing You Are Still Doing By Hand

Open the top drawer at your front desk. There is a notebook in it that was supposed to be gone when you bought the software. A by-hand process survives for one of three reasons: it is a backup, nobody was entitled to end it, or the software does not do the job. Each one calls for a different response, and none of them is throwing the notebook away.

October 9, 2026 · 6 min read

What a Trial Is Actually For

The email says your trial ends tomorrow. In a lot of practices nobody can say whether anyone used it, because nobody decided at the start that this was the thing to find out. A trial is not for confirming you like a product. It is for finding out whether your team will use it before the money is spent.

September 25, 2026 · 7 min read

Before You Look at a Single Vendor

The demo came first, and the practice found out later what it actually needed. Before evaluating any vendor, a practice owes itself a short internal conversation: say the problem so someone could see it, name who owns it today, decide what doing nothing costs, and name whose day changes. The ADA's own business-planning guidance starts the same way.

September 9, 2026 · 7 min read

Who Answers When Two Vendors Point at Each Other

Every practice that runs more than one piece of software has had the hour where both vendors say the log looks fine on their side. It is not a support-culture problem. It is a contract problem, and the practice owns it by default.

August 28, 2026 · 7 min read

What Happens to Your Data If You Leave

Most owners sign the business associate agreement and never read it again. Inside it is the only provision in federal regulation about what a vendor owes your practice when the relationship ends, and it says considerably less than you would expect.

August 21, 2026 · 8 min read

Your Images Do Not Travel: Why Sending a Radiograph Is Still Hard

Federal regulators came close to requiring that images be portable three separate times, and each time the requirement got weaker or went away. That history is the real reason a practice still burns a CD or hands the patient a folder and hopes it reaches the specialist.

August 14, 2026 · 7 min read

Integration Is Not One Thing: What "Works With Your PMS" Actually Means

Ask three vendors whether their product integrates with your practice management system and you will get three yeses that mean three different things. Reading is not writing, a copy is not live data, and one connected system is not all of them. The ADA has been telling federal regulators why dentistry ended up here, and the explanation gives buyers a much better set of questions to ask.

August 5, 2026 · 6 min read

The Ten Questions a Practice Owner Sent Before He Would Take a Demo

A practice owner we had never met sent ten questions through his marketing consultant before he would agree to a walkthrough. Price, setup fees, BAA, integration, insurance workflows, emergencies, call tracking, contract terms, and whether he could test it on his own scripts first. We answered all ten in writing the same night. Here is his list, our answers, and what a good answer sounds like from any vendor you are considering.

July 31, 2026 · 10 min read

One AI Platform vs. Five Different Logins: What Actually Works for a Dental Practice

Most dental practices already run on a stitched-together stack of separate tools. Here's what actually makes AI helpful instead of one more login to manage.

July 9, 2026 · 5 min read