training

When a Patient Asks the Assistant

The doctor steps out and the patient asks the assistant what she would do. The ADA has drawn her line in a different place from the front desk's, and the state practice act draws it again by how close the dentist has to be. Neither is where most practices assume.

October 7, 2026 · 7 min read

Writing SOPs Your Dental Team Will Actually Use

Most practices are told they need SOPs and handed a template. The template is not the problem. Your office already writes and maintains required written procedures and keeps them current, which means the capability is there. What the operational procedures are missing is an owner, a review rhythm, and a place people can reach during a busy morning.

August 3, 2026 · 6 min read

How to Tell Your New Front Desk Hire Is Ready to Fly Solo

Most practices plan the first week well and then guess at everything after it. The handoff from "someone is watching them" to "they are on their own" usually happens quietly, on a busy morning, because nobody had a better idea. Here are four observable signals that tell you a new front desk hire is genuinely ready, and a short check you can run before you make the call.

July 30, 2026 · 7 min read

10 Questions Every Dental Front Desk Answers Daily (and Where the Answers Should Live)

Different patients, same ten questions — insurance, cost, scheduling, records, and the one your own team keeps asking: "Where do we keep that?" Here's what a documented answer looks like for each, and why the fix isn't hiring someone who already knows everything.

June 24, 2026 · 5 min read