dental practice management
What Your Software Counts as Unscheduled
Four practices pull the same report on the same morning and get four numbers. None of them is comparable to the others, and none of them is wrong. The systems differ on whether they count people or procedures, which date the report hangs on, and whether the number is even current. Here is what each one actually counts.
September 2, 2026 · 7 min read
What Happens to Your Data If You Leave
Most owners sign the business associate agreement and never read it again. Inside it is the only provision in federal regulation about what a vendor owes your practice when the relationship ends, and it says considerably less than you would expect.
August 21, 2026 · 8 min read
Who Is Your Security Official? A HIPAA Requirement You Have Probably Already Met
Ask who calls the IT company and you get an answer right away. Ask who the practice's security official is and the room goes quiet. The practice is not missing a role. It is missing a sentence.
August 17, 2026 · 6 min read
Integration Is Not One Thing: What "Works With Your PMS" Actually Means
Ask three vendors whether their product integrates with your practice management system and you will get three yeses that mean three different things. Reading is not writing, a copy is not live data, and one connected system is not all of them. The ADA has been telling federal regulators why dentistry ended up here, and the explanation gives buyers a much better set of questions to ask.
August 5, 2026 · 6 min read
The New-Hire's First Week: A Realistic Dental Front Desk Onboarding Plan
A new front desk hire starts next week and the plan is "shadow whoever's free." Here is a realistic first week: the prep, the day-by-day sequence, and a checklist for what trained actually means.
July 16, 2026 · 6 min read
One AI Platform vs. Five Different Logins: What Actually Works for a Dental Practice
Most dental practices already run on a stitched-together stack of separate tools. Here's what actually makes AI helpful instead of one more login to manage.
July 9, 2026 · 5 min read
Why Dental Offices Miss Calls (and What It Costs You)
Every dental office misses calls — during the morning huddle, at lunch, mid-checkout, when two lines ring at once, and after hours. The trouble is that a missed call is rarely just one missed appointment. Here's where the calls actually slip, what they quietly cost in new patients and recall, and a realistic way to cover the gaps.
June 16, 2026 · 5 min read